1. Service Booking & Cancellation

• Customers can cancel or reschedule a booking by informing us at least 4 hours before the scheduled appointment.
• If the technician has already been dispatched or has arrived at the location, the standard ₹199 service charge will still be applicable and non-refundable.

2. Refund Policy

• Service Charges (₹199): Once the inspection is completed, the service charge is non-refundable.
• Spare Parts & Repairs:
  • If a spare part installed by us is found to be defective within the 90 days warranty period, it will be replaced free of cost.
  • Refunds are not issued for spare parts or repairs already carried out, except in rare cases where a replacement is not available.
  • Advance Payments (if any): In case of cancellation before technician dispatch, advance payments (if collected online) will be refunded within 5–7 business days.

3. Warranty-Based Refunds

• Instead of a monetary refund, defective parts under warranty will be replaced.
• Consumables like filters, membranes, cartridges are not covered under warranty or refund.

4. Delays & Non-Availability

• If we are unable to provide service due to unforeseen reasons (technician unavailability, part shortage, or service area limitations), a full refund of any advance payment will be processed.

5. Mode of Refund

• Refunds, where applicable, will be processed via the same mode of payment (UPI, bank transfer, or wallet).
• Please allow 5–7 working days for the refund to reflect in your account.

6. Contact Us

For any cancellation, refund, or warranty-related queries, please contact us at:

Aqua Star Service

+91 8369 524 061
aquastarservice316@gmail.com